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Santa’s Own Limited Warranty

STRUCTURAL WARRANTY:
The structure of this tree is warranted for fifteen years to
be free of defects as a result of faulty manufacturing or
materials. If any of the structural parts should fail
within the warranty period, please contact Santa’s Own
at 1-800-684-0601 so that the part may be repaired or
replacement may be provided.
Note: This warranty does not imply the replacement of
the entire tree, but does cover such parts as proven
defective. Burned out light bulbs are not covered by
warranty.

· REPAIR/REPLACEMENT
· 1ST Option: Repair defective part
· 2nd Option: If for any uncontrollable reason the
needed parts are not available, the owner would
then have the option to apply the below pro-rated
schedule toward the purchase of a new tree. The
cost of a new tree will be based on the suggested
retail price in effect at the time of the claim. The
pro-rated warranty is a % dollar amount of the
purchase price of the original tree applied toward
the purchase of a new tree.
Pro-Rated Warranty will not take place if a copy of sales
receipt can not be provided.
· STRUCTURAL PRO-RATED SCHEDULE
From Date of Purchase % Amount
Year 1 …….……..…..…..…………………..………100%
Year 2 .…………..……………………………….…..80%
Year 3 ……………..…………..………………………60%
Year 4 ……………..…………………..……………… 50%
Year 5 ……………..………………………….…….… 40%
Year 6 ……………..…………………………………..30%
Year 7……. ………….………………………………..20%
Year 8 -15. ………….………………………………..10%
Should you choose to dispose of the tree box, we suggest
you keep record of tree item number and keep a copy of
your receipt.
Tree Item Number: ___________________________
(found on side of box)
Date Purchased: ________________________________
Store Where Purchased: _______________________
Price: ___________________________________________
LIGHT SET WARRANTY:
Regular and Perfect-Lit light sets have a limited 3-
year warranty. Stay Lit and EverLit Lights have a
limited 5-year warranty. They are intended for
indoor seasonal use only.
Burned out bulbs are NOT covered under the
warranty
· Year 1: Please contact Santa’s Own at 1-800-684-
0601. Defective sections will be repaired or
replaced after inspection. All items being
returned to Santa’s Own for repair or
replacement must receive prior authorization
from Customer Service, including RA#, before
being returned.
· Year 2 thru 5: Customer will be sent replacement
light sets
This warranty is limited to parts only. Any
subsequent charges incurred by the owner are the
sole responsibility of the owner. Burned out bulbs
are not covered under the warranty.
WHITE and FLOCKED TREES
White and Flocked trees are not warranted against
yellowing.
DISPLAY TREES
Trees purchased from a display or trees sold for
displays are not covered by warranty.
SHIPPING
Owner is responsible for shipping product to
Santa’s Own. Santa’s Own will pay for shipping
product back to owner. No returns will be accepted
without prior authorization from Santa’s Own.
Please allow at least 4-6 weeks for repair or
replacement. Santa’s Own reserves the right to
handle any repair during off-season only.
Any product determined to be misused, damaged or
anything other than normal wear and tear voids the
warranty.
PROOF OF PURCHASE IS REQUIRED FOR ANY
TYPE OF WARRANTY CLAIM.



*All orders include free ground shipping. See shipping policy for details.
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